This article come from a Staff Writer for a large California consumer law firm. Excellent in explaining flat rate at the new car dealer level and how their bottom line comes before quality customer service and car care.

http://www.normantaylor.com/mechanics_flat_rate_pay_system.html

This next article was written by another disenchanted former garage mechanic and comes from a great site for muscle car enthusiasts called “Allpar.com” It’s titled, “Confessions of an Ex-mechanic” A very typical story.

http://www.allpar.com/dealers/exmechanic.html

This article I found on “consumeraffairs.com” is a double whammy. It tell how far a manufacturer and its dealer network will go to deny and cover up it’s defects. Also, how their own technicians not only feel about the problem, but how it affects them too!

http://www.consumeraffairs.com/news04/2007/05/ford_techs_spark_plugs.html